Privacy Policy

Who We Are

CxLens ("we," "us," or "our") is operated by CxLens LLC, a Georgia State LLC. We provide a building commissioning integration and management platform at app.cxlens.io that helps commissioning agents plan and manage the building commissioning process.

Information We Collect

Personal Information

• Email Address: We collect your email address for account creation and authentication purposes only
• Name: First and Last name when provided during account setup or invitations
• Organization Details: Organization name and role information for multi-tenant access management

Technical Information

• Usage Analytics: We use Sentry Error Monitioring to track application usage, errors, and performance for improving our service
• Authentication Data: One-time passwords (OTP) for secure login - these are temporary and not stored permanently
• Project Data: Building commissioning data, schedules, and related project information you input into the platform

How We Use Your Information

We use your information to:

• Provide secure access to the CXLens platform through OTP authentication
• Enable collaboration within your organization and projects
• Improve our service through anonymous usage analytics
• Send essential service-related communications
• Ensure data security and platform integrity

How We Protect Your Information

• All data is encrypted in transit and at rest
• We use row-level security to ensure organization data isolation
• Access is controlled through role-based permissions
• We implement industry-standard security practices for data protection

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights or safety
• With service providers who help operate our platform (like Sentry for error tracking)

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request data deletion of your personal information
• Correct any inaccurate information
• Export your data

To exercise these rights or request Data Deletion, see our process in our: Terms & Consitions

Data Retention

• Account information is retained while your account is active
• Project data is retained according to your organization's needs
• Analytics data is retained for service improvement purposes
• Upon account deletion, personal data is removed within 30 days

Cookies and Tracking

We use minimal cookies for:

• Authentication session management
• Application functionality
• Error tracking through Sentry

We do not use advertising cookies or third-party tracking for marketing purposes.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: